Privacy Policy
CognSpark is built for trust. We collect only what we need to run the service, improve the experience, and communicate with you.
Last updated: June 3, 2026
What We Collect
Depending on how you use CognSpark, we may collect:
- Account information such as name, email address, and sign-in details.
- Activity information such as completed exercises, preferences, progress, and saved settings.
- Payment and billing information processed by our payment providers. We do not store full payment card details.
- Basic technical information such as browser type, device type, IP address, and error logs.
- Messages you send us, including support requests and feedback.
How We Use Information
- To provide the website, account access, activities, and subscription features.
- To remember comfort settings such as text size, high contrast, and activity preferences.
- To improve content, fix issues, and understand what is useful to members.
- To send service messages, receipts, account notices, and optional updates.
- To protect CognSpark from fraud, misuse, or technical problems.
Cookies
We use cookies and local storage to keep the site usable, remember accessibility preferences, support sign-in, and understand basic site performance. You can manage cookies in your browser. See our Cookie Policy for more detail.
Data Retention
We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain security. If you close your account, we delete or anonymize account data within a reasonable period unless we need to retain it for legal, billing, or security reasons.
Your Choices
- You can update account information through your account or by contacting us.
- You can unsubscribe from optional emails using the unsubscribe link or by contacting us.
- You may request access, correction, deletion, or export of your personal information.
- Some rights depend on your location and applicable privacy law.
Older Adults, Families, and Children
CognSpark is designed for adults and older adults. It is not intended for children under 13. If you believe a child has provided personal information to us, contact us and we will review it promptly.
Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No website can guarantee perfect security, but we design CognSpark to reduce unnecessary data collection and limit access to information.
Contact Us
For privacy questions or data requests, contact us at contact@cognspark.com.